Section 3 Customer Comments & Complaints Procedures
As a customer-focused organisation, Comhairle welcomes comments about how we deliver our services, our policies and procedures and how our customers are treated by our staff. We recognise also that complaints may arise from time to time and to that end we have put in place the following procedure which aims to ensure any complaints are dealt with in an open, fair and consistent manner.
You can make a comment or complaint in person, by phone, fax, e-mail or through the Comhairle websites.
Comhairle staff will try to resolve your issue in an efficient and effective manner, maintaining our standards of timeliness and courtesy.
Where a particular complaint needs further investigation the matter should be referred to the Customer Service Officer. Comhairle staff will provide you with contact details which are also available on the Comhairle website (www.comhairle.ie).
The Customer Service Officer will acknowledge receipt of complaints within 5 working days and will issue a reply to the complainant within 15 working days of receipt. This response will be made through your preferred method of communication where possible.
Where a mistake has been made we will apologise and make every effort to rectify the issue and prevent it recurring.
Comhairle will collate and analyse the type, nature, number and outcome of complaints received and will report annually on all complaints received.
Data collected will be recorded and stored in accordance with the Data Protection Acts.
Comhairle Customer Service Officer
Shona Bannon
George's Quay House
43 Townsend St
Dublin 2
E-mail customercomplaints@comhairle.ie
Telephone 0761 07 9000
Fax 01 605 9099
For contact details on all Comhairle offices, please refer to the contact list.
