Contents
Citizens Information Board Offices
Section
1
About Comhairle
Comhairle Resources & Services
Section
2
Principles of Quality Customer Service
Information
Timeliness, Courtesy & Responding to the
Customer
Equality and Diversity
Access
Consultation & Evaluation
Customer Complaints & Comments
Official Languages
Integrated Approach
Internal Customers
Section
3
Customer Comments & Complaints Procedures
Appendix
1 Comhairle Functions
Appendix
2 Comhairle's Customers Comhairle Customers
and Services Provided
