May 2010
A new report on Volunteering in Citizens Information Services (CISs) published by the Citizens Information Board was launched by the Minister for Social Protection, Éamon Ó Cuív TD at an event in Croke Park to mark the work of volunteers in CISs around the country. Volunteers play a key role within Citizens Information Services (CISs) both as information providers and at board level. There are almost 1200 CIS volunteers providing some 2,700 hours of direct service to the public weekly. This represents one third of the hours delivered by the service nationally.
The research which was carried out by the Centre for Non-Profit Management at Trinity College Dublin focuses primarily on volunteers in service delivery. The research found a key concern on the part of the volunteers and staff of the CISs, and the CIB, with the provision of a quality information and advice service at the point of need and a clear commitment to the centrality of the volunteer contribution in the local delivery of citizens information and advice services. The report also recognises the effectiveness of a mixed volunteer and paid model of service in an environment which is very dynamic where there are increasing demands for citizens information.
Pictured at the launch of the research report Volunteering in Citizens Information Services is Tony Mc Quinn, Chief Executive, Minister Éamon Ó Cuív T.D. and Andrew O'Regan, Centre for Nonprofit Management, TCD.
Volunteering
in Citizens Information Services (2010) 
Volunteering
in Citizens Information Services - Executive Summary
(2010)
