Comhairle promotes and supports the operation and development of the national network of Citizens Information Centres (CICs) throughout the country. There are currently 86 such centres which dealt with 393,000 queries from members of the public during 2001 on all aspects of rights and entitlements to the broad range of social services. Comhairle also provides an information support service to information providers in respect of more complex citizens' queries.
The main queries relating to emigration to both CICs and the in-house information support service refer to:
CICs also regularly receive queries from people moving from the Republic of Ireland to Northern Ireland or from Northern Ireland to the Republic. Such queries typically refer to entitlements and rights, services and provisions in both jurisdictions. CICs regularly liaise with Citizens Advice Bureaux (CABx) in Northern Ireland in dealing with such queries.
People wishing to return to Ireland from the UK who present with queries are usually people who have retired on age or disability grounds. Most would be people who emigrated in the fifties and sixties. The main issues arising from these queries are:
Comhairle is aware of and supports the work of the Safe-Home programme which is working towards getting a more favourable housing environment for older returning emigrants. In particular, we welcome the decision by some local authorities to include intending returning emigrants on their housing waiting lists provided that they were originally from their catchment area. Comhairle urges all local authorities to adopt this approach which would facilitate provision of appropriate housing by voluntary housing associations for such people. In this regard we very much welcome the recent statement of intent by Government to make provision for one in four houses built by voluntary bodies under the Capital Assistance Scheme available to elderly immigrants who have not qualified for local authority housing. In addition, consideration should be given to introducing a policy which would require all local authorities to make available a percentage of their new houses for older people to returning emigrants.
CICs point to the scarcity of services for intending emigrants. While basic information is available for those who have the ability to track it down, more comprehensive and detailed information about, for example, educational provision and taxation systems in other countries is not readily available. People also report great difficulties in getting information once they are abroad because of, for example, language barriers. It would appear that more could be done in Ireland in this regard prior to departure. There is scope for a more proactive role by both statutory agencies and independent information providers.
Evidence from the UK1 points to a section of Irish emigrants who experience multiple problems, including mental health problems, substance abuse, learning disabilities, physical health problems and homelessness. For example, data compiled by the Housing Services Agency in 1999 showed that 11 per cent of people sleeping on the streets of Greater London were Irish. It would appear that some of this population would like the option of returning to Ireland if appropriate support structures were in place. There is scope for more collaboration between appropriate Irish agencies, including the Department of Foreign Affairs, and organisations in the UK working with such people to identify creative responses to needs identified.
CICs are well placed to deal with the information needs of intending and returning emigrants. Youth Information Centres and Emigrant Advice Centres also obviously play an important role. Resources to the independent information/advice sector should be such as to enable them to deal with the information needs of all emigrants comprehensively and efficiently.
As well as supporting CICs, Comhairle is committed to developing Citizens Information Services through a range of channels including telephone and web based information resources. Comhairle is engaged in the ongoing development of electronic information resources such as the Citizens Information Database www.cidb.ie and OASIS www.oasis.gov.ie (a public service information system with a life event focus) to ensure that comprehensive and easily accessible information on services and entitlements is available to the public through CICs and other independent information networks and from statutory agencies. These databases include information on services in the UK and EU states. Web based information and ‘links ‘ to web-sites provide opportunities for organisations involved in emigration support services to share information resources.
Comhairle looks forward to the Task Force Report and, specifically, to any findings relating to the information needs of emigrants.
