You have been invited to submit a questionnaire as part of the process to develop the Combat Poverty Agency's Strategic Plan for the three-year period 2005–2007. An essential part of the information gathering process includes seeking the views of the Combat Poverty Agency stakeholders.
The returned questionnaires will be analysed and the main findings will be used to inform the development of the Strategic Plan 2005-2007.
The questionnaire is organised in three
sections:
Please use the space allocated for your responses. Supplementary sheets or additional materials will not be referred to in the analysis.
Please return completed questionnaires by Monday
31st May in the enclosed SAE to:
Vanya Sargent
Capita Consulting Ireland
3 Fitzwilliam Place
Dublin 2
If you have any queries regarding the questionnaire,
please contact:
Claire Shaw at Capita Tel: 048 90763910 or email claire.shaw@capita.co.uk
Thank-you for investing your time in this valuable work
Based on the nature and type of queries received by the
network of Citizen Information Centres and documented in a
CIC Survey Report from 2003 the top four categories of
query are in the areas of:
Within the Social Welfare category there is considerable variation. In terms of distribution the 2003 survey found that the category with the highest incidence of queries was Invalidity/Disability payments accounting for 18% of social welfare queries. Employment related queries are predominantly concerned with some aspect of employment rights while issues relating to the medical card dominate Health Services. While housing accounted for 5% of all queries in 2003, it should be noted that 42% of Health Board Payments queries related to the Rent/Mortgage Supplement suggesting that housing and accommodation issues are in reality running at 8% of all queries.
As part of their work CICs also identify queries that have a policy feedback dimension. During 2003 CICs submitted 1,154 Social Policy Records to Comhairle. Of these over 38% related to social welfare issues (15% social assistance, 13% social insurance and the remainder general social welfare). Employment accounted for 19% of social policy returns followed by health at almost 7%.
The findings of a forthcoming Comhairle report Private Troubles and Public Policy researched by Michael Browne and based on 80 interviews with CIC clients considers the difficulties experienced by people in accessing public services and supports such as adequate income, appropriate housing and personal social services. The report indicates that ‘despite the various social cohesion programmes and anti-poverty strategies in recent years, the position of people on the margins, whose access to services is already impaired by physical, psychological, educational, linguistic, socio-economic, cultural and technological factors, continues to be a cause for concern'. The importance of enabling citizens to access welfare rights and entitlements through the process of information, advice and advocacy remains paramount.
Extrapolating from CIC queries, social policy returns and research, Comhairle considers that the main issues for poverty in Ireland over the next 3 years include the continuing social exclusion of marginalised groups and the high risk of poverty among people with a disability. In relation to people with disabilities, access, housing, employment and a consideration of the costs of disability are necessary prerequisites to independent living and social inclusion. There is also a need for an integrated approach to care planning that takes account of personal support services, respite care and the costs of caring. In relation to employment the most significant problem relates to the actual enforcement of existing legislation and dealing with information deficits in regard to rights and entitlements in particular for migrant workers. The potential for poverty / unemployment traps and the disincentives to work created by the eligibility criteria attaching to the medical card and the rent supplement are of particular concern to CIC clients.
As already stated, the importance of enabling citizens to access welfare rights and entitlements through the process of information, advice and advocacy remains extremely important in tackling poverty and social exclusion. Comhairle and CPA would benefit from interaction and information sharing in relation to information, advice and advocacy initiatives targeting marginalised groups. Current Comhairle funded initiatives include outreach services from CICs to hospitals, long stay institutions, travellers halting sites etc., the Refugee Information Service and the NAMHI advocacy project and negotiations with the Homeless Agency to develop targeted information for homeless people. Comhairle also publishes targeted information for people with disabilities, older people etc.
Comhairle is currently working with CPA and ADM in the ongoing development of the inter-agency database and participates in six monthly information exchange meetings.
In the area of social policy, interaction and joint work with CPA would be beneficial to avoid duplication of effort and increase effectiveness. Comhairle has a remit to “influence policy developments by highlighting the concerns of service users as to the effectiveness of social and civil services”. Through regular feedback from CICs in social policy returns, Comhairle has unique access to information on how social administration and public policy is affecting people in their daily lives. There may be areas where CPA research and Comhairle social policy feedback could be pooled to create more effective policy feedback to Government.
Comhairle works closely with the CPA through a network of social policy workers established in February 2003. The Network, which is made up of a number of agencies, meets on a quarterly basis providing a forum for the exchange of information. It also offers an opportunity to share experience and expertise about what works in terms of influencing policy and hear how other agencies approach their policy brief. Comhairle would wish to see this forum develop and the potential for partnership approaches to key policy areas further explored.
Thank you for taking the time to complete this
questionnaire.
If you would like to make any additional comments regarding
the development of the Combat Poverty Agency's Strategic
Plan, please write them here.
